Are you ready tochart your own career path? With our refreshed strategy, we’re building on our rich heritage and transforming our business to be more scalable and efficient, unlocking the capabilities needed for future success. This includes significantly investing in technology, streamlining the way we work and creating an environment where colleagues feel engaged, empowered and accountable; where they can show up, speak up and perform - because we believe in the difference our work makes.
At a glance:
Location: Cirencester Office
Workplace Type: Hybrid
Employment Type: Permanent
Seniority: Associate
This role focuses on delivering business application supportfor the ERP solution (Unit4 ERP, also known as Business World/Agresso), with aparticular emphasis on finance modules. You will be responsible for incidentinvestigation and resolution, ensuring the smooth operation of the systemacross key finance processes.
In addition to support, you will contribute to system andprocess improvements through change requests and project work, whilemaintaining clear documentation and producing regular management information.
You will play a key role in maintaining robust systemcontrols, proactively identifying risks and ensuring effective processes are inplace to support accurate and reliable financial operations.
Working as part of the wider team, you will also handle morecomplex issues and escalations, support project delivery, and deputise formanagers when required, helping to ensure a high-quality, consistent service.
What You’ll Be Doing
SME for ERP finance modules, undertaking month end and year end activities. Defining best practice, standards and documenting procedures for others to follow.
Unit4 / Agresso ERP incident tracking, investigation and resolution including data maintenance and user maintenance within target SLAs.
Provide face-to-face advice and assistance through liaison with a range of internal stakeholders.
Routine maintenance, including monitoring of business-critical incoming interfaces, as well as the production of outbound interfaces.
Liaison with 3rd party Application support providers - overall 3rd Party Service.
Prototyping of Small Enhancements and performing unit testing.
Deployment of development / small enhancements into Live, adhering to the Change Control process.
Assist and support issue tracking and support team logs and statistics.
Continuous improvement ideas to be shared with the team.
Update and maintain Support team documentation and guidelines.
Perform ad hoc activity to support wider ERP projects, developments and initiatives.
Dealing with more complex issues, complaints and escalations.
Who We’re Looking For
This opportunity would suit candidates with financial accounting and accounting systems or application support experience, looking for a rewarding career within system support at SJP.
Essential Criteria:
Financial year end / month end accounting experience
Accounting systems or application support experience, knowledge of Systems Administration, Financials, P2P, S2C, Absence, Workflow Reporting and Workspaces.
Strong analytical and reporting skills.
The ability to analyse issues, investigate the route cause and devise a resolution.
Able to liaise with a range of internal stakeholders – internally and with the supplier.
Excellent interpersonal and communication skills are required when dealing with users or other Support Teams.
Continual development of SME capability.
Understand and maintain appropriate security and general IT controls relevant to the system and the transactions it performs- learn and assist in the continual maturity of system controls and processes.
Ability to rectify problems under difficult or high-pressure circumstances.
Ability to work individually and as part of a team.
Desirable Skills:
Experience using Unit4 ERP.
What's in it for you?
We reward youfor the work you do,whether that’s through our discretionary annual bonus scheme that reflects bothpersonal and company performance, competitive annual leave allowance (28 daysplus bank holidays, with the option to purchase an additional 5 days), oronline rewards platform with a variety of discounts.
We also havebenefits to support whatever stage of life you are in, including:
- Competitive parental leave (26 weeks full pay)
- Private medical insurance (optional taxable benefit)
- 10% non-contributory pension (increasing with length of service)
Reasonable AdjustmentsWe're an equalopportunities employer and want to ensure our recruitment process is accessibleand inclusive for all, if you require reasonable adjustment(s) at any stageplease let us know by emailing us at
Research tells usthat applicants (especially those from underrepresented groups) can be put offfrom applying for a role if they do not meet all the criteria or have been onan extended career-break. If you think you would be a good match for this role andcan demonstrate some transferable experience please apply, regardless ofwhether you tick every box.
What's next?
If you're excitedabout this role and believe you have the skills and experience we're lookingfor, we'd love to hear from you! Please submit an application by clicking‘apply’ below and our team will be in touch.
As a businessregulated by the FCA we would advise you to familiarise yourself with theconduct regulations and in particular consumer duty obligations prior to aninterview with SJP.
