Front Office Manager

CV-Library • Permanent • Galway, Galway County, Republic of Ireland • 2w ago

3D Personnel is recruiting an experienced Front Office Manager for a well-established and highly regarded hotel in Galway. This is an excellent opportunity for a hospitality professional with strong leadership skills and a passion for guest service to take ownership of a busy Front Office operation. The successful candidate will lead by example, manage and develop a dedicated team, and ensure every guest enjoys a seamless and memorable experience. The Role As Front Office Manager, you will oversee the day-to-day running of the Front Office department while maintaining the highest standards of customer service, team performance, and operational efficiency. This is a hands-on management role where you will work closely with senior management and other hotel departments to drive guest satisfaction and commercial success. Key Responsibilities

Lead and manage the Front Office team on a daily basis.
Ensure exceptional guest service standards are maintained at all times.
Oversee smooth and efficient check-in and check-out procedures.
Build a customer-focused culture and lead by example.
Work closely with Reservations, Sales, Housekeeping, and other departments to ensure effective communication and guest satisfaction.
Monitor and maintain the accuracy of guest and booking information within hotel systems.
Respond to guest feedback and implement improvements where required.
Maximise room revenue through effective yield management and occupancy strategies.
Support sales initiatives, group bookings, and promotional activities.
Prepare departmental reports and monitor performance metrics.
Recruit, train, mentor, and develop Front Office team members.
Manage staff rotas in line with business requirements.
Conduct performance reviews and support ongoing staff development.
Attend management meetings and contribute to operational projects.
Provide Duty Manager cover when required.
Ensure full compliance with Health & Safety, Security, and Company policies. About You You will be an experienced hospitality professional with a proven ability to lead teams and deliver outstanding guest experiences. Requirements
Previous experience in a Front Office Manager, Assistant Front Office Manager, or similar hotel management role.
Strong leadership and people management experience.
Excellent customer service and guest relations skills.
Strong organisational and time management abilities.
Commercial awareness with an understanding of hotel revenue and budgeting.
Experience using hotel property management systems such as Opera, Hotsoft, or similar.
Strong IT skills, including Microsoft Office.
Excellent communication and interpersonal skills.
Fluent written and spoken English.
Ability to work in a fast-paced hospitality environment. What's on Offer?
Permanent full-time position
Competitive salary package
Food allowance
Company events
Ongoing training and development opportunities
Opportunity to join a successful and supportive hotel management team
Career progression within a growing hospitality business

Apply Today Submit your up-to-date CV for immediate and confidential consideration. Please note: Applicants must have the legal right to work in Ireland. 3D Personnel is acting as an Employment Agency and Employment Business in relation to this vacancy. We are an Equal Opportunities Employer and are committed to protecting your personal data in accordance with GDPR and our Privacy Policy

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