Campus Experience and Security Officer (Days)
Salary: £31,820
Location: Bloomsbury, Central London WC1E
Shift pattern: 5 shifts across 7 days, including weekends. One week of earlys and one week of lates. The shift pattern operates between 07:00 and 23:00, with alternating AM and PM shifts. Typical shift times include 08:00-15:30 and 15:30-23:00, or 07:00-14:30 and 14:30-22:00. There are also opportunities for compressed shift patterns, subject to operational requirements. As such, flexibility is essential for the role.
Are you committed to delivering excellent customer service while helping to create a safe, welcoming and well-managed environment? Do you enjoy combining front-of-house, administrative and security responsibilities in a role where no two days are the same?
As a Campus Experience and Security Officer (Day), you will be a visible and approachable presence across campus, providing a professional concierge-style service to students, staff, visitors and contractors. You will be the first point of contact for enquiries, delivering reception operations, visitor management, ID card and pass issuance, access control and a range of administrative processes.
You will also help maintain a safe and secure campus through regular patrols, monitoring security systems, responding to incidents and supporting emergency procedures. Working as part of a collaborative team, you will play an important role in delivering a positive, inclusive and welcoming experience for everyone who uses our facilities.
This is an excellent opportunity to develop skills across customer service, security operations, safeguarding, emergency response, access control and campus support.
About You
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Demonstrable experience in a customer-facing security, safety or front-of-house role.
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Proven ability to deliver excellent customer service in a busy environment.
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Experience responding to incidents and following established procedures.
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Strong communication and interpersonal skills, with the ability to engage positively with a diverse range of people.
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Confidence using IT systems, including Microsoft Office applications and electronic security systems.
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The ability to remain calm and work effectively under pressure.
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Strong attention to detail and the ability to maintain accurate records.
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A commitment to equality, diversity, inclusion and safeguarding.
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A current SIA Door Supervisor and CCTV licence, or the willingness to obtain and maintain the required licence.
Why Apply?
This is an opportunity to join a professional team that plays a vital role in supporting the campus community. You will work in a varied and rewarding role where you can make a visible difference every day, helping to ensure a safe, secure and positive experience for students, staff and visitors.
If you are looking for a role that combines customer service, problem-solving and security responsibilities in a supportive team environment, we would welcome your application.
Salary and benefits:
Birkbeck offers a competitive salary and pension scheme, paid leave, and some of the most generous benefits in the HE sector, all while being located right in the heart of Central London.
Contract:
This is a 35 hours contract. 5 shifts across 7 days, including weekends. Shifts operate on a rotating basis between morning and evening patterns, covering core service hours between 07:00 and 23:00.
Appointment / confirmation in the role will be subjects of completion of SIA licence training, including DBS check.
About Birkbeck, University of London:
Thank you for expressing an interest in working at Birkbeck, University of London. This opportunity comes at an exciting point in Birkbeck’s history, as we recently celebrated our 200th anniversary. Founded in 1823 to give working Londoners and learners from non-traditional backgrounds the chance of a university education, our mission remains unchanged as we enter our third century.
Birkbeck has always occupied a unique niche in the UK Higher Education landscape and we remain different to other institutions to this day: we are a world-class research and teaching institution with a tradition of providing higher education to people in work. We hope that our rich history and diverse community of both staff and students give you plenty of reasons to be interested in joining Birkbeck as a member of staff
