CRM and Data Manager (Salesforce)

PACT • Full-time • Remote (City of London, London, GB) • £47.15k / year • 2w ago

Location: Remote (national)
Salary: £47,149 per annum
Contract: permanent, 37.5 hours per week

Join Pact and help transform how a national charity uses data

Pact (the Prison Advice & Care Trust) is a pioneering national charity supporting people in custody, people with criminal convictions in the community, and their children, families and carers. With 125 years of service delivery behind us, our staff and volunteers work in courts, prisons, probation services and communities across England and Wales. We are now looking for a CRM & Data Lead (Salesforce) to play a central role in the next stage of our organisational development.

About the role

This is an exciting opportunity to lead and shape how Pact uses data and CRM at a key stage in our organisational development. As we continue to embed Salesforce across the charity, you will strengthen data quality, improve organisational processes, and develop a more joined up, insight driven approach to supporter, partner and service user engagement.

The role blends strategic development with hands-on delivery. You will lead our CRM roadmap while also supporting day to day Salesforce administration, user support and data quality improvement, working across Fundraising, Communications, Volunteering, Services and Business Development. The role sits within the Communications and Engagement team, reporting to the Head of Communications.

Key responsibilities

Act as Pact's lead for Salesforce administration, configuration and development, including flows, automation, validation rules, profiles and permissions
Shape and deliver the organisation's CRM roadmap and development priorities
Build dashboards, reports and analysis to support planning, fundraising and engagement activity
Ensure system stability, data integrity and GDPR compliance
Improve data quality through cleansing, validation, governance and consistent processes
Deliver onboarding, training and ongoing support to Salesforce users, and act as the key contact for support queries
Work collaboratively across teams to embed a positive, insight driven data culture

About you

You will hold a Salesforce Administrator certification (or equivalent) with significant experience managing and developing CRM systems and organisational data. You can translate data into practical, actionable insight, and you're comfortable supporting and training non technical users. You balance strategic thinking with hands-on operational delivery, and you build strong relationships that drive adoption of new processes and ways of working. Experience in the charity sector or supporting fundraising, supporter engagement or volunteering functions would be a bonus.

How to apply:

If you feel that you meet the requirements of this exciting new role please complete an application form by clicking the `apply now` button.

* We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

Other information:

Pact is an equal opportunity employer and welcomes all applications including those with a criminal conviction (appointment to post is subject to a risk assessment).

This post is subject to a 20 week probationary period, verification of identity and proven right to work in the UK, satisfactory references from previous employers covering a 3-year period, declaration of any unspent criminal convictions (and where appropriate a satisfactory risk assessment), and a Disclosure and Barring Service check. Please note that being bankrupt or having County Court Judgements may affect your ability to be successfully vetted to work in a prison.

A certificate of good conduct from the Police Force of the country of residence if you have resided overseas for a period of over 12 months (in the past 10 years while aged 18 or over).

You may have experience of the following: CRM Manager, Salesforce Administrator, Salesforce CRM Manager, Database Manager, Data Manager, CRM and Database Manager, Salesforce Systems Administrator, Fundraising Database Manager, Supporter Data Manager, CRM Systems Manager

REF-229 736