Head of ERP Service Management

FDM Group • Full-time • Remote (London, South East England, GB) • £100k - £110k / year • 21h ago

FDM is a global business and technology consultancy seeking a Head of BSR Service Management to work for our client within the UK public sector.

This is initially a 6 month contract with good potential to extend and will be a remote role. The role will support a major organisational transition, overseeing corporate service delivery. Our client is seeking a senior leader to provide strategic oversight of a newly established Service Management function. This role is critical to ensuring corporate services are delivered effectively during a high-profile transition period.

Responsibilities:

Provide strategic leadership to the Service Management function, ensuring end-to-end delivery assurance of corporate services
Oversee service performance against agreed frameworks, service levels and governance structures
Act as a senior escalation point for critical delivery issues and broker resolutions across organisations
Build and maintain strong senior stakeholder relationships
Represent the function in senior governance forums and provide insight on performance, risk and planning
Chair senior performance review meetings and drive resolution of key issues
Provide oversight of financial and resource planning to ensure value for money and alignment with priorities

About You

Significant experience leading a Service Management function or equivalent in a complex organisation
Deep understanding of corporate services including HR, Finance, Estates, Procurement, Customer Services and IT/Digital
Proven experience managing senior stakeholder relationships and influencing decision making
Strong strategic leadership capability with the ability to operate in complex, multi-stakeholder environments
Highly developed communication, influencing and interpersonal skills
Ability to operate at pace while balancing strategic priorities and delivery needs
Experience working across organisational boundaries and managing risk in high-profile environments

About Us

FDM is an award-winning global leader in tech and business talent solutions, backed by more than 35 years of industry experience. We have centres across Europe, North America, and Asia-Pacific, and a global workforce of over 2500 employees. FDM has shown exponential growth throughout the years, firmly establishing itself as an award-winning employer, currently listed on the FTSE4Good Index and as a 2026 Financial Times UK ‘Best Employer’.

Diversity and Inclusion

FDM Group is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, national origin, age, disability, veteran status or any other status protected by federal, provincial or local laws.

Why join us

Career coaching, mentoring and access to upskilling throughout your entire FDM career
Assignments with global companies and opportunities to work abroad
Opportunity to re-skill and up-skill into new areas, develop non-linear career paths and build a skillset within your field
Annual leave and work-place pension