We are seeking a dedicated and detail-oriented Delivery Consultant to join our team. The ideal candidate will be responsible for ensuring smooth project operations and client satisfaction through various stages of the project lifecycle.

Key responsibilities include:

Client Feedback Management: Gather and manage client feedback at key points throughout the project, not just at project closure.
Consultant service calls throughout duration of project
Client Engagement: Encourage clients to sign up for the new YPO.
Exit Meetings: Conduct exit meetings to capture consultant feedback for marketing purposes and retention data analysis.
Contract Audits: Perform regular contract audits to ensure compliance and accuracy.
Extension Management: Chase extension signatures and manage IR35 re-determinations at extension points.
Financial Tracking: Track financial envelopes and budgets to ensure project financial health.
Project Reporting: Support the creation of project summary and success reports.
Cross-Selling: Identify opportunities to cross-sell products and services (land and expand).
Onboarding: Send onboarding packs and lead onboarding sessions for new clients and team members.
Equipment Management: Ensure the return of equipment at the end of projects.
Change Requests: Support with change board requests and manage the process efficiently.
Purchase Orders: Chase and manage PO numbers to ensure timely procurement.

The following key skills are essential:

Communication Skills: Strong verbal and written communication to interact effectively with clients and team members.
Organisational Skills: Ability to manage multiple tasks and projects efficiently.
Attention to Detail: Ensuring accuracy in contract audits, financial tracking, and documentation.
Client Management: Experience in gathering and managing client feedback and conducting onboarding sessions.
Project Management: Familiarity with project management principles and tools. Analytical Skills: Ability to analyse data from exit meetings and financial tracking for informed decision-making.
Problem-Solving: Proactive in addressing issues such as chasing signatures, PO numbers, and equipment returns.
Sales: Identifying opportunities for cross-selling products and services. Adaptability: Flexibility to support various project needs, including change requests and IR35 re-determinations.
Team Collaboration: Working effectively within a team to support project success.

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Delivery Consultant