2nd Line Support - Dynamics

DCS Recruitment Limited • Full-time • Rugeley, Staffordshire, GB • £35k - £40k / year • 3w ago

Second Line Support Consultant - Microsoft Dynamics

Location: Staffordshire
Salary: £40,000
Working Pattern: 4 days on‑site (with flexibility)

Deliver Exceptional Customer Support in a Microsoft Dynamics Environment

An established Microsoft consultancy is looking for an experienced Second Line Support Consultant to join its growing support team, working closely with customers using Microsoft Dynamics NAV and Business Central.

This role is ideal for someone who enjoys problem‑solving, customer interaction, and working with Microsoft ERP technologies in a professional consultancy environment.

The Role

As a Second Line Support Consultant, you will act as a key escalation point for customer issues, providing deeper technical and functional support across Dynamics NAV / Business Central environments.

You'll work closely with customers, first‑line support, consultants, and developers to diagnose, resolve, and document issues, ensuring a high standard of service and customer satisfaction.

This is a customer‑facing role where communication and relationship management are just as important as technical expertise.

Key Responsibilities

Provide second-line support for Dynamics NAV and Business Central customers
Investigate, troubleshoot and resolve application and data issues
Manage escalations from first-line support efficiently and professionally
Liaise directly with customers to understand issues and provide clear updates
Work with consultants and developers on more complex problems
Maintain accurate support documentation and case notes
Contribute to continuous improvement of support processes

What We're Looking For

Proven experience supporting Microsoft Dynamics NAV and/or Business Central
Strong customer service mindset with excellent communication skills
Good understanding of ERP business processes
Ability to troubleshoot functional and system-related issues
Comfortable working in a consultancy or customer‑focused environment
Organised, analytical, and able to manage multiple support cases

Working Pattern & Benefits

Salary of £40,000
4 days per week on site in Staffordshire
Some flexibility around working arrangements
Exposure to a wide customer base and varied Dynamics environments
Supportive team culture with opportunities to grow your Dynamics skill set

Interested?

If you're a Dynamics support professional looking for a customer‑focused second line role within a Microsoft consultancy - offering stability, exposure to NAV / Business Central, and a collaborative environment - this could be an excellent next step.

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