Oracle Technical Support Lead - Warehouse Management Cloud (WMS)
Salary: Up to £95,000 + Benefits
Job Type: Permanent
Location: Belfast or London, UK
Working Pattern: Hybrid
Working Hours: 40 hours per week, Full Time

A globally recognised consultancy is looking for an experienced Oracle Warehouse Management Cloud (WMS) Technical Support Lead to provide technical leadership and specialist support across a complex enterprise Oracle WMS environment.

This is a hands on technical position combining Oracle WMS Cloud support, configuration, integrations, reporting and incident management. You will act as a subject matter expert for WMS, working closely with integration and reporting teams to troubleshoot complex issues, deliver system changes and ensure warehouse operations are effectively supported.

Responsibilities for the Oracle Technical Support Lead - WMS:

Provide technical leadership and specialist support across Oracle Warehouse Management Cloud (WMS)
Troubleshoot complex WMS incidents, identifying root causes and implementing effective resolutions
Support reporting analysts with WMS reporting issues and troubleshoot the underlying reporting environment
Work closely with integration teams to investigate and resolve technical integration issues
Deliver WMS components as part of scheduled service releases
Implement configuration changes and fixes across Oracle WMS modules
Support inbound warehouse processes and associated WMS configurations
Support end to end outbound fulfilment processes
Provide expertise across warehouse inventory control, optimisation and inventory visibility
Support License Plate Number (LPN) management and associated warehouse processes
Configure warehouse structures, operational rules and fulfilment processes
Work across APIs, integrations and reporting to maintain reliable communication between WMS and wider enterprise systems
Take ownership of WMS incidents through investigation, resolution and closure
Provide technical guidance to wider support, integration and business teams

Essential Skills & Experience for the Oracle Technical Support Lead - WMS:

Strong hands on experience with Oracle Warehouse Management Cloud / Oracle WMS Cloud
Experience configuring and supporting inbound warehouse processes
Strong understanding of end to end outbound fulfilment
Experience with warehouse inventory control and optimisation
Strong knowledge of LPN Management
Experience with inventory visibility and control
Ability to design and configure warehouse structures and operational rules
Strong technical troubleshooting skills across Oracle WMS environments
Experience supporting integrations and reporting within a WMS environment
Ability to investigate and resolve complex production incidents
Strong communication and stakeholder management skills

Desirable Skills for the Oracle Technical Support Lead - WMS:

Oracle WMS API experience, including REST and SOAP APIs
XML and JSON
Knowledge of underlying Oracle WMS core tables
SQL query development
Oracle SCM knowledge
Experience working across complex enterprise warehouse and supply chain environments

If you are interested, please apply in the immediate instance.

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