Title: Lead Salesforce Transformation & Delivery
Duration: Fix Term Contract -12 Months
Location: WALSALL, West Midlands,UK
You'll be responsible for leading our Salesforce implementation programme, working alongside leadership, operational teams, implementation partners, and technical specialists to deliver a platform that genuinely transforms our operations. You will own programme governance, delivery, stakeholder engagement, and business readiness.
What You'll Be Doing
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Lead the end-to-end Salesforce implementation programme.
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Develop and own the project roadmap and delivery plan.
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Manage multiple workstreams across technology, operations and business change.
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Work closely with Salesforce implementation partners and hold suppliers accountable for delivery.
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Build strong relationships with senior operational leaders and executive sponsors.
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Chair programme governance meetings and Steering Groups.
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Manage programme risks, issues, dependencies and decisions.
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Oversee budget management and programme reporting.
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Ensure business readiness, communications and user adoption.
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Coordinate testing, data migration, cutover planning and go-live activities.
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Drive benefits realisation and continuous improvement following implementation
What We're Looking For
We're looking for someone who has successfully delivered large-scale Salesforce programmes and understands that technology alone doesn't transform organisations—people do.
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Significant experience leading enterprise Salesforce implementations.
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Experience delivering complex digital transformation programmes.
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Strong knowledge of Salesforce delivery methodologies.
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Experience working with Salesforce implementation partners and System Integrators.
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Excellent stakeholder management skills with the confidence to influence at Executive level.
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Strong programme governance and planning capability.
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Experience managing multiple workstreams simultaneously.
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Excellent commercial awareness and budget management
Desirable Experience
Experience in 4 or more of the following would be advantageous:
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Service Cloud • Experience Cloud • Sales Cloud• Omni-Channel• Contact Centre technology
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Utilities sector• Customer Service operations• Billing and Collections• Regulatory environments
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Data migration and system integrations• Delivering complex integrations across CRM, billing, telephony, customer portals, reporting and operational systems• Agile and hybrid delivery methodologies