Housing & Support Officer – West Surrey
Location: Mole Valley, Elmbridge, Runnymede and Surrey Heath (community-based role covering services across West Surrey with regular travel between sites)
Salary: £28,000 per annum plus benefits
Hours: 37 hours per week (full time)
Are you resilient, compassionate and confident working with people with complex needs?
In Housing First, we support people to maintain their tenancies and build independence through a Housing-Led approach. This role is community-based and involves regular travel between properties across West Surrey. You will work as part of a supportive team to empower clients to resolve challenges, improve daily living skills and achieve sustainable outcomes.
Many of the clients we support have complex and overlapping needs, including:
- Experience of homelessness
- Mental health challenges
- Drug and alcohol dependency
- Social isolation
- Financial hardship
This role requires emotional resilience, strong professional boundaries and the ability to work in a trauma-informed, non-judgmental way.
The Role
As a Housing & Support Officer, you will:
- Support clients to sustain their tenancies and prevent homelessness
- Deliver person-centred support aligned to individual support plans
- Assist clients to access health, substance misuse, employment and community services
- Promote harm reduction and positive behaviour change
- Carry out housing management duties including rent monitoring, tenancy management, property checks and health & safety responsibilities
- Complete risk assessments and contribute to safeguarding processes
This is a varied role balancing housing management and support, where no two days are the same
What We're Looking For
We are looking for someone who:
- Can build professional, non-judgmental relationships with people with complex needs
- Is confident working with individuals experiencing drug and alcohol dependency
- Communicates effectively with clients, colleagues and partner agencies
- Can manage risk appropriately and escalate concerns where necessary
- Is organised and able to manage their own workload
- Has basic numeracy and written communication skills (GCSE Maths and English level 4 or equivalent)
- Is confident using IT systems (Excel, Word, Outlook, internet)
- Holds a full driving licence and has access to a vehicle for work purposes
If you don't meet every requirement but feel you have the resilience and values to succeed in this role, we would still encourage you to apply.
About Transform Housing & Support
We believe everyone deserves the opportunity to live independently and with dignity. We provide housing and support to socially excluded and vulnerable people across Surrey, parts of Berkshire, West Sussex and the London Borough of Sutton.
Our values — respect, empowerment, responsibility and excellence — guide everything we do.
Benefits
- 28 days annual leave per annum, plus bank holidays (pro rata for part time workers)
- An additional 1-day pro rata per annum wellbeing day
- A defined contribution pension scheme
- The opportunity to buy or sell up to five days annual leave per holiday year
- Training and development opportunities
- Employee assistance programme
What You Need to Know
At Transform we celebrate diversity and know that it is critical for our success. We work hard to make sure we're inclusive, so we want to hear from anyone who is great at what they do and who shares our values. If you need any adjustments during the application or selection process so you can do your best, just let us know. We will be happy to help.
It is essential that you have a full valid driving licence and use of your own car for business purposes.
Successful candidates will be required to complete an Enhanced DBS check.
We review CVs as we receive them and interview as soon as we have applications that look like a good match, so apply as soon as you can to avoid missing out.
For an informal discussion about the role please email (url removed) to arrange a call to discuss the post further, or apply directly.
You may have experience in the following: Housing Support Officer, Support Worker, Housing Officer, Tenancy Support Worker, Homelessness Support Worker, Community Support Officer, Case Worker, Housing First Worker, Outreach Worker, Substance Misuse Support Worker, etc
