Quality Investigation Lead
Warwick | Competitive Salary + Benefits | Hybrid Working
Is this you?
- You're a strong communicator who's comfortable investigating a problem, working out where it started, and building a clear case others can act on
- You've worked cross functionally with production, logistics, technical support or customer service to resolve a product or quality issue
- You're not looking for a people management role, this reports into a Product Manager and doesn't involve managing a team, "Lead" here reflects the level of ownership over investigations, not headcount
- You're not looking to own or run an ISO management system, that's handled by Group
- You're comfortable working in SAP and Excel day to day
If that sounds like you, read on.
What you'll get as our Quality Investigation Lead
- Competitive salary plus an attractive benefits package
- Hybrid working, with one day from home each week
- 37.5 hour working week with flexible hours and early starts available
- Business mileage and travel expenses fully reimbursed
- Long term career development with an international market leader
- A supportive, collaborative and highly professional working environment
The opportunity
We are recruiting a Quality Investigation Lead to join the Product Management team of a market leading international manufacturer supplying premium construction products across the UK. This is a financially strong private business, known for engineering excellence, innovation and exceptional product quality.
Based in Warwick, with regular visits to Stoke-on-Trent, you will be the escalation point once Technical Support has raised a product quality concern. Your role is to get to the bottom of it, working out whether an issue originated in manufacturing, in logistics, or during installation, and building a clear, evidence based case that can be reported back to the wider group.
This is a project management and investigation role rather than a technical quality management one. You will not be running ISO systems, that sits with Group, but you will be pulling together data, coordinating people and driving issues through to resolution.
Key responsibilities
- Acting as the escalation point for product quality issues raised by Technical Support
- Investigating whether issues originate in manufacturing, logistics or installation
- Building clear, data led cases to report findings back to group
- Coordinating corrective actions across teams, tracking issues through to closure
- Supporting compliance with relevant regulations, including Reg 4 and RAS requirements
- Reviewing processes and driving practical improvements
- Working closely with Product Management, Technical Support, Customer Service and Production
- Producing reports and presenting findings clearly to stakeholders
- Using SAP and Excel to log, track and analyse quality data
What you'll bring
- Strong communication and stakeholder management skills
- Experience investigating issues and getting to a clear root cause
- Confidence coordinating people and actions across departments, project management style
- Comfortable working with SAP and Excel
- Curious, practical, and able to review a process and see where it can be improved
- Experience from a Technical Support, Quality, Product Management or manufacturing background
Ideally you'll also have
- Experience in building products, bathroom products or manufacturing
- Awareness of product compliance or regulatory requirements
- A relevant qualification (HNC, HND, Degree or equivalent), though this isn't essential
