Peabody is seeking a proactive and customer-focused Awaab’s Law Case Lead to join our Repairs Team. This key role is responsible for managing high-risk and urgent repair cases, ensuring compliance with Awaab’s Law and delivering positive outcomes for residents.
Key Responsibilities
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Manage complex and high-risk repair cases within statutory timescales.
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Act as the main point of contact for residents throughout their repair journey.
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Work closely with repairs teams, contractors and internal stakeholders to drive timely case resolution.
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Maintain accurate records and compliance reporting.
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Manage escalated cases involving health and safety risks, vulnerabilities and resident concerns.
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Identify service improvements and support continuous improvement initiatives.
About You
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Experience managing complex repairs, complaints, escalations or customer cases.
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Strong knowledge of repairs processes and case management.
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Excellent communication, stakeholder management and problem-solving skills.
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Highly organised, with the ability to manage competing priorities and deadlines.
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Strong IT skills, including Microsoft Excel and housing management systems.
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Empathetic, resilient and committed to delivering excellent customer service.
Additional Information
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Applications may close early due to high interest.
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Assessment Centre: Pembroke House, Pitsea, Essex, Friday 2 October.
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We are committed to an inclusive recruitment process and welcome requests for reasonable adjustments
