Dynamics 365 CE Floorwalker Consultant

TXP • Contract • Leeds, Yorkshire, GB • £500 / day • 2w ago

Dynamics 365 CE Floorwalker / Functional Consultant

Location: Leeds (LS12) - Onsite 4 days per week
Contract Type: 3 month initial contract
Day Rate: £500-£600 per day inside IR35

Overview

TXP is seeking an experienced Dynamics 365 CE Functional Consultant / Floorwalker to support a major Dynamics 365 Customer Engagement (CE) rollout. This role will play a critical part in ensuring a successful go-live and driving user adoption across the business.

The successful consultant will bring strong functional expertise in Dynamics 365 Sales and Dynamics 365 Field Service, coupled with hands-on experience supporting go-live activities, hypercare, user training, and stakeholder engagement.

Key Responsibilities

Provide floorwalking, hypercare, and end-user support during and following go-live.
Support business users with day-to-day system queries and facilitate knowledge transfer.
Deliver user adoption initiatives, training sessions, and best practice guidance.
Assist with User Acceptance Testing (UAT), defect triage, and issue resolution.
Work collaboratively with business stakeholders, SMEs, and project delivery teams to optimise processes and maximise system utilisation.
Gather and document user feedback, identifying opportunities for continuous improvement.
Escalate and coordinate resolution of functional issues with technical and delivery teams where required.
Act as a trusted advisor to business users during the transition to Dynamics 365 CE.

Essential Skills & Experience

Proven experience delivering and supporting Microsoft Dynamics 365 CE implementations.
Strong functional knowledge of:
- Dynamics 365 Sales
- Dynamics 365 Field Service
Demonstrable experience supporting go-live, hypercare, and user adoption programmes.
Ability to troubleshoot functional issues and work effectively with delivery teams to drive resolution.
Excellent stakeholder engagement, communication, and relationship management skills.
Strong facilitation, training, and knowledge transfer capabilities.
Experience working directly with business users in a fast-paced project environment.

Desirable Skills