Application Business Consultant - SaaS - Hybrid

Anson Mccade • Full-time • Remote (Hemel Hempstead, Hertfordshire, GB) • 4w ago

An established international software provider is seeking an experienced Application Business Consultant to join its Customer Success function. The organisation supplies business-critical ERP solutions to more than 2,500 businesses worldwide and offers a collaborative, customer-focused environment with excellent opportunities for professional development.

The role will involve planning and delivering consultancy services to an existing customer base, ensuring that new processes, integrations, functions and software modules are configured and implemented successfully. The successful candidate will lead discovery sessions, review business processes, gather requirements and manage customer projects through to completion.

This is a varied, customer-facing position combining ERP implementation, business analysis, consultancy, training and stakeholder management. Work may be delivered remotely or on customer sites, so travel will be required when necessary.

What’s on Offer

Competitive salary, depending upon experience
Hybrid and flexible working
Private healthcare
Employer pension contribution
Exercise and fitness reimbursement
25 days’ annual leave plus bank holidays
Excellent career progression and professional development
Supportive, close-knit working environment
Regular social events and employee wellbeing activities

What You Need

Four to five years’ experience implementing and configuring ERP solutions
Strong business process analysis and requirements-gathering experience
Experience managing ERP implementation projects from planning through to completion
The ability to configure and implement software modules, functions and integrations
Experience delivering customer training and effective knowledge transfer
Strong customer-facing, presentation and consultancy skills
The ability to communicate confidently with senior stakeholders
Excellent written and verbal communication skills
Strong commercial awareness and the ability to manage customer expectations
The confidence to handle negotiation and conflict professionally
The ability to manage several projects and competing priorities
A structured approach to project administration, documentation and timesheet management
Willingness to travel to customer sites when required