ERP Software Support

Ambis Resourcing • Full-time • Remote (Solihull, West Midlands (Region), GB) • £28k - £33k / year • 1m ago

ERP Support Analyst

Hybrid - 2 days per week in Birmingham
Support hours: 9:00am - 5:30pm
Full-time

We are looking for a customer-focused Application Support Analyst to join the Support team of a well-established ERP software author delivering solutions into manufacturing, distribution, and retail organisations across the UK and internationally.

This is an excellent opportunity for someone with ERP or business software support experience who enjoys troubleshooting technical issues, supporting users, and developing their career within enterprise software.

The Role

As an Application Support Analyst, you'll act as a first point of contact for customers using ERP software, investigating issues, resolving queries, and ensuring an excellent support experience.

You'll work closely with internal technical and product teams while continuing to build your knowledge of ERP functionality across manufacturing, distribution, CRM, warehouse, and supply chain processes.

About You

We're looking for someone with strong troubleshooting skills, excellent communication ability, and a genuine interest in helping customers succeed with business software.

Required experience / skills

Working knowledge of T-SQL
Ability to manage multiple support cases effectively
ERP support or application suppoort of commercial business software

Experience working in a KPI-driven support environment
Understanding of manufacturing or distribution business processes

About the Company

This ERP software author develops scalable ERP solutions for manufacturing, retail, and distribution organisations across the UK and internationally.

Their solutions support real-time collaboration, live operational visibility across departments, and flexible workflows that grow alongside customers' businesses. The platform includes modules covering Production Management, CRM, Warehouse Management, MRP, and Supply Chain Management.

The organisation is known for its strong customer relationships, collaborative culture, and long-term investment in both product development and employee progression.