Dynamics 365 CE Technical Lead

City of London (hybrid - 2 days per week in office)

Up to £86,000 + Excellent benefits

A great opportunity has opened for an experienced Dynamics 365 CE Technical Lead to join a high-performing technology function delivering modern CRM solutions, high-quality engineering, and robust application support across a complex environment.

This role suits someone who enjoys a blend of hands-on development, solution design, and 2nd/3rd-line application support, working closely with internal teams, suppliers, and partners to deliver secure, scalable, and reliable CRM platforms.

The organisation is pleased to offer this on a hybrid basis with 2 days per week in their London office, therefore you must be within a reasonable commuting distance of this location.

Responsibilities:

Work with business users and SCRUM team to ensure business requirements are defined and agreed, co-ordinating requests for enhancements and developments for IT controlled applications.
Work with the Development Manager to design, develop, optimize and support CRM applications following development best practices, using the appropriate tools and adhering to the most efficient development process.
Deliver development and enhancement activities in support of the business raised change requests and releases working closely with the CDITO Teams, Partners and Suppliers
Solution architecture and design
Quality Assurance, including quality planning and controls for both the business and its suppliers
Advice and guidance to business users in support of their application requirements
Follow the IT Release Management process and control all IT application releases to the business environment including:
- Reviewing release planning
- Discovery, documentation, resolution and escalation of release dependencies, risks and issues
- Adherence to IT Change Management process and controls
- Formal communications to management and stakeholders
- Coordination of Environment and Configuration Management
- Coordinate release approval and closure

Design, develop and optimise Dynamics 365 CE applications.
Work with business users and SCRUM teams to refine requirements and deliver enhancements.
Lead end-to-end release management, including planning, risk control, and change governance.
Provide 2nd/3rd-line support, triaging incidents and coordinating with suppliers.
Monitor CRM applications and proactively resolve issues.
Contribute to solution architecture, documentation, and continuous improvement.

Skills & Experience:

Dynamics 365 CE customisation (workflows, plugins, APIs, integrations).
Power Platform: Power Automate
Azure services: Logic Apps, API Management, ADF, SSIS.
Strong experience delivering data solutions in high-volume environments.
Advanced T-SQL and SQL stored procedure expertise.
KingswaySoft for integrations and migrations.
CI/CD pipelines, Git branching, Visual Studio.
Strong Agile/SCRUM background and understanding of OWASP Top 10.

Spencer Rose Ltd

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