SAP SuccessFactors & People Systems Manager

Pets at Home is on a mission to create the best pet care business in the world — and our people technology is central to making that happen. We’re looking for an exceptional SAP SuccessFactors & People Systems Manager to lead our People Systems capability, drive innovation, and ensure our colleagues have the tools, insights and processes they need to thrive.

This is a pivotal role within Group IT, supporting the People function, shaping strategy, improving system capability and leading a team of experts who keep our HR technology running smoothly, securely and effectively.

About the Role

You’ll be responsible for the day-to-day management, development and governance of our SAP SuccessFactors landscape, alongside our wider suite of People Systems. Leading a team of specialists, you’ll ensure systems are stable, compliant, well-configured and continuously improved to meet the needs of a growing, dynamic organisation.

Working closely with the SAP team, People leaders, technical partners and third-party suppliers, you’ll oversee half-yearly release cycles, maintain data integrity, manage integrations, enhance processes and support operational excellence across all modules — including EC, Recruiting, Onboarding, LMS, Time Off, Compensation, Talent and more.

This is a highly visible, senior role with significant influence across People, IT and Operations.

What you’ll do

Lead, coach and develop a team of People Systems specialists.
Oversee the administration, configuration, development and optimisation of SAP SuccessFactors and other People Systems.
Act as the primary escalation point for system issues, ensuring SLAs are exceeded and system availability remains strong.
Manage end-to-end release cycles, liaising with partners, creating project teams and engaging Senior Process Owners to deploy the right features from each half-yearly release.
Ensure robust governance: system audits, data integrity, change control, documentation, backups and disaster recovery.
Maintain employee data in line with GDPR and data protection requirements, ensuring security protocols are followed.
Produce reports, dashboards and analytics to support People decision-making.
Collaborate with Product Owners, Project Delivery and Business Owners to identify opportunities for enhancement, automation and optimisation.
Lead the creation and delivery of training and “train the trainer” sessions.
Build strong relationships with the People Team, Group IT, Data, Retail, Vets and external partners.
Manage licence agreements exceeding £1m and oversee third-party support performance.

About You

You’ll be a confident, credible leader with deep expertise in SAP SuccessFactors and HR systems, able to engage at all levels and drive strategic improvements while ensuring operational excellence.

You’ll bring:

At least 5 years’ SuccessFactors experience and strong HR systems knowledge.
3+ years’ managerial experience, able to lead high-performing teams.
Strong understanding of People processes, data integrity and system capability.
Experience managing large licence agreements (£1m+).
Excellent communication and stakeholder engagement skills across technical and non-technical audiences.
Experience of system development, testing, requirements gathering and reporting.
Strong problem-solving ability and a continuous improvement mindset.
CIPD and/or SuccessFactors module certifications (desirable but not essential).
Experience of system implementations or migrations.
Ability to work at pace, manage conflicting priorities and maintain exceptional attention to detail.
Understanding of security concepts (roles, user management, privileges).
Experience in retail, or another complex, multi-site environment (advantageous).

This role is based at our Handforth Support Office, with hybrid working and some weekend work during major release cutovers.

Inclusion

We believe everyone is welcome, and everyone belongs. If you think you’re a strong match for this role — and you share our belief that together we’re better with pets — we’d love to hear from you, whatever your background or circumstances.

Pets at Home

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SAP SuccessFactors and People Systems Manager