Neon Talent Solutions are delighted to be supporting an international insurer to recruit a Business Implementation Lead to join their growing Bristol-based team on a full-time, permanent basis, with hybrid working options available (2 WFH Days / 3 Office Days).

Please note: This is not an IT or software implementation role. We're looking for someone with strong change management and stakeholder coordination experience, ideally gained within Insurance or Financial Services. You'll play a key role in coordinating the operational onboarding of new business partners, while also helping to develop and improve the wider implementation framework.

What's Available To You

SALARY: to £40,000 per annum + Annual Profit Related Bonus*

26 Days Annual Leave + Bank Holidays
Life Insurance
Company Pension
Private Healthcare (BUPA)
Income Protection Scheme (70%)
Hybrid Working - 3 Office Days / 2 WFH Days
Annual Profit Related Bonus (*discretionary)
Health & Wellbeing Programme
Based in Central Bristol with excellent transport links
Ongoing professional development opportunities

About the Role of Business Implementation Lead

As Business Implementation Lead, you'll play a central role in coordinating the onboarding of new business partners, bringing together stakeholders from across the business to ensure agreed actions are delivered, deadlines are met and implementations remain on track. Alongside managing live onboarding activity, you'll help develop and improve the wider implementation framework, identifying opportunities to make processes more efficient, consistent and effective.

Coordinate the onboarding and implementation of new business partners
Manage implementation plans, actions, timelines and key milestones
Bring together stakeholders across Operations, Claims, Finance, Compliance, IT and other business areas
Drive actions forward and hold stakeholders accountable for agreed deliverables
Manage competing priorities and ensure implementation activity remains on track against tight deadlines
Lead regular implementation meetings and stakeholder catch-ups
Identify risks, issues and dependencies and coordinate their resolution
Support operational readiness and successful transition into business-as-usual
Review and improve existing implementation processes, documentation and guidance
Help develop effective onboarding and offboarding processes for partners and suppliers
Map existing implementation processes and customer journeys, identifying opportunities to improve efficiency and experience

WORKING HOURS: 37.5 hours per week | Monday to Friday

What You Will Bring

You'll have experience working within Business Change, Project Management, Business Analysis or a similar coordination-focused role, with the ability to bring together different stakeholders, drive activity forward and deliver against competing deadlines.

Previous experience onboarding new business partners, clients or suppliers would be beneficial, but isn't essential - we're equally interested in someone with the right core change and stakeholder management skills who is keen to develop their experience in this area.

Minimum 2 years' experience within Business Change, Project Management, Business Analysis or a similar role
Strong stakeholder management and communication skills
Proven ability to manage competing priorities and deliver against tight deadlines
Experience supporting or delivering business change initiatives
Strong organisational skills with the ability to drive actions through to completion
Experience coordinating activity across multiple teams or business areas
Experience managing plans, actions, milestones, risks and dependencies
Confident facilitating meetings and following up stakeholders on agreed actions
Strong problem-solving skills with a proactive approach to process improvement
Previous onboarding, implementation or operational readiness experience would be advantageous
Insurance or Financial Services experience would be advantageous
Exposure to regulated, governance-led environments, due diligence or compliance activities would also be beneficial

If you're looking for a role where you can genuinely see the impact of your success, enjoy bringing people together to deliver change and thrive in a collaborative environment, we'd love to hear from you. Apply today and we'll be in touch to discuss the opportunity further.

Neon Talent Solutions

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Business Implementation Lead