Keep businesses running by delivering hands-on IT support and exceptional customer service across a global organisation.

Our Client has a requirement for an IT Support Consultant, who will be required to work on a 12 month contract basis in Edinburgh.

Role Purpose:
• Provide critical IT support to business users, ensuring minimal disruption to day-to-day operations
• Deliver desktop hardware and software support across a global user base
• Manage incidents and service requests through a ticketing management system
• Support the deployment, maintenance, and continuous improvement of end-user technology services
• Contribute to innovation and development projects to enhance IT support delivery

Job Role Responsibilities:
• Configure, deploy, image, and upgrade desktop and laptop hardware
• Install, configure, and troubleshoot software applications and standard desktop packages
• Monitor systems and respond to Service Desk incidents and requests
• Diagnose and resolve hardware and software issues both remotely and onsite
• Liaise with third-party maintenance providers when required
• Provide high levels of customer service and technical support to end users
• Support emergency response activities outside normal business hours when required
• Travel to other office locations to provide onsite technical support as necessary
• Participate in IT improvement initiatives and project work

Experience / Skills / Knowledge / Qualifications:
• Proven experience in an IT support position with extensive customer-facing support responsibilities
• Strong knowledge of Windows operating systems and Microsoft Office Suite
• Experience supporting users both remotely and in person
• CompTIA A+ Certification (or equivalent)
• Excellent troubleshooting and problem-solving skills
• Strong communication and customer service skills
• Ability to manage multiple priorities in a fast-paced environment
• Willingness and ability to travel when required
• Experience using ServiceNow or a similar ticketing/service management system
• Bachelor's degree in Information Technology or a related discipline (desirable)

Company Information
At First Recruitment Group we understand just how important it is to secure the right people. That is why our Recruitment Consultants always take the time to understand requirements in detail and offer sound advice to both clients and candidates. We actively recruit at all levels and this is a superb opportunity for a Global Support Services Analyst looking for new employment.
As part of putting people first, we strive to be an equal opportunities employer and we are always looking to increase the diversity of our workforce, working closely with our clients to ensure everyone is included.

First Technical Recruitment

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