Job Title: Professional Services Consultant
Job Type: Permanent/Contract (Outside IR35)
Job Location: 100% Remote in UK

Job Description:

About the Role

The Professional Services Consultant will serve as a product specialist delivering exceptional consulting services to our clients within their designated region (North America, EMEA). Reporting to the Professional Services Consulting Manager or Senior Manager, this role will be responsible for providing strategic consulting services, helping clients define requirements, and configuring and optimizing our software to achieve critical business goals. The ideal candidate will combine technical expertise, consultative skills, and strong client relationship management to drive positive customer outcomes.

Key Responsibilities

Technical & Consultative Expertise

Provide expert advice and solutions to clients on our products and features, as well as systems, software development, and business processes

Stay updated with the latest within our products and features, as well as broader technology trends and advancements

Apply technical knowledge to support clients in achieving their business objectives

Identify and resolve complex business or technical issues in partnership with the Solutions Architect to ensure minimal disruption to the project

Configure and customize our solutions to meet client-specific requirements

Client Engagement & Delivery

Build and maintain strong client relationships with all relevant stakeholders

Understand client needs and provide support to deliver tailored solutions

Communicate effectively with clients, translating technical concepts to non-technical stakeholders

Represent the company professionally and demonstrate the value of our solutions

Drive client adoption and ensure successful implementation of our solutions

Project Support

Contribute to the management of projects from inception to completion

Ensure timely delivery and adherence to budget in partnership with the Delivery Manager and client stakeholders

Be able to apply project management methodologies to track progress and manage deliverables

Identify and mitigate potential risks that could impact project success

Manage client expectations throughout the project lifecycle

Documentation & Knowledge Sharing

Prepare detailed reporting and presentations in partnership with the Delivery Manager for internal and client stakeholders

Clearly document agreed-upon solutions in partnership with the Solutions Architect

Capture all relevant information for recurring technical needs

Create and maintain knowledge base articles and best practice guidelines

Contribute to the development of reusable assets and templates

Team Collaboration & Operational Adherence

Adopt and help iterate on all processes, best-practices and operational elements to ensure consistency

Work effectively with cross-functional teams to deliver integrated solutions

Mentor and guide associate consultants where appropriate

Foster a collaborative and productive work environment

Share knowledge and expertise with team members

Support the Professional Services Consulting Manager in achieving team objectives

Qualifications

Experience

4+ years of experience in technical or business consulting or a related field

History of successful client engagement and solution delivery

Experience with enterprise software implementation and configuration or professional services

Background in applying structured methodologies for service delivery

Experience working in cross-functional project teams

Technical Skills

In-depth knowledge of the solutions being implemented or leveraged (Subject Matter Expert)

Strong understanding of other technical systems and integrations

Familiarity with software development processes and practices

Experience with configuration and customization of enterprise software

Understanding of data models and business process workflows

Familiarity with UX/UI design principles

Consultative Skills

Strong analytical and problem-solving capabilities

Ability to analyze complex problems and develop effective solutions

Experience translating business requirements into technical solutions

Strong data analysis and interpretation skills

Creative and critical thinking abilities

Project Management Skills

Familiarity with project management methodologies (e.g., Agile, Scrum, Waterfall)

Ability to manage multiple workstreams simultaneously

Strong organizational and time management skills

Experience in scope management and handling changing requirements

Ability to track progress and report on deliverables

Communication & Client Management

Excellent verbal and written communication abilities

Strong presentation and documentation skills

Ability to explain technical concepts to non-technical stakeholders

Experience building and maintaining strong client relationships

Understanding of client business processes and requirements

Additional Skills

Strong business acumen with understanding of industry trends

Ability to align technical solutions with business goals

Adaptability to quickly learn new technologies and processes

Team collaboration and interpersonal skills

Self-motivation and ability to work independently when needed

Education & Certifications

Bachelor's degree; Master's degree preferred, either degree in Computer Science, Information Technology, or related field a plus

Relevant certifications (e.g., PMP, ITIL) a plus

Espire Infolabs Limited

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