ROLE: Data Coordinator

REPORTS TO: MDA Manager

BASED: Office Based, Southall

WORK LEVEL: 1

OVERALL PURPOSE OF ROLE

We currently have an exciting opportunity for a Data Coordinator role based in our Head Office in Southall. Reporting to the Master Data Manager the Data Coordinator will be part of a team of 5 who manages, controls and maintains core company information such as customer product ranges, prices, terms and new products.

The purpose of this role is to maintain a coordinated approach to Microsoft Dynamics D365. The role will manage the efficient collection, verification, and input of D365 and associated master data system. It will also support and deliver the continuous improvement projects to deliver a higher standards of data verification and accuracy through the exploration of D365 reporting to improve efficiencies and controls touching all core areas of the business (Sales, Telesales, Supply Chain, Transport, Quality Control, Finance, Product, Procurement).

As a core department in our business and a key component to our ‘Delice customer journey’ high standards of diligence and customer focus is key to the success of the role, the department.

REPORTING AND KEY RELATIONSHIPS

Reports to: MDA Manager

Direct Reports: None

Other Key Contacts: Sales, Telesales, Supply Chain, Transport, Quality Control, Product, Procurement, Accounts Payable, Accounts Receivable, FP&A

MAIN DUTIES AND RESPONSIBILITIES

Overview: The regulator of sales and transport data verification for DDF

Duties and Responsibilities include but are not exclusively:

Managing of information input and maintenance in Microsoft Dynamics D365 that is the core of the Delice business – such as customers, product ranges, sales channel, delivery days, product working to established SLAs for both internal and external customers
Drive continuous improvement projects to deliver a higher standards of data verification and
accuracy through the exploration of D365 reporting to improve efficiencies and controls.
Log and investigate customer queries to established SLAs to ensure they are resolved in a timely and professional manner
Management and maintenance of the Shared Inbox and actioning each request within the Department SLAs ensuring effective communication across the business is maintained
Previous knowledge of D365 would be an advantage Sales, Telesales, Supply Chain, Transport,
Log and investigate EDI queries to established SLAs to ensure they are resolved in a timely and professional manner
Management of third-party portals, encompassing the tasks of generating products and upkeeping pricing information and customer particulars

BENEFITS

Company Pension
Life Assurance
Free Onsite Parking
Referral Scheme
Long Service Award Scheme
50% Discount Off Company Purchases
Eyecare Vouchers
Employee Assistance Programme

ESSENTIAL EXPERIENCE AND QUALIFICATIONS/TRAINING

Background in FMCG desirable/ fast paced environment

KNOWLEDGE AND SKILLS

Familiarity with integrated ERP system – preferably Microsoft Dynamics 365
Good working knowledge of Excel
Attention to detail whilst working to deadlines
Strong communication, proactive, team player
Ability to work on own initiative as well as multi-tasking and working to deadlines

KEY MEASURES

Achieving established KPIs on time, accurately and in full
Feedback from customer groups
Proactive collaborative communications
Customer Focus (Internal and external)
Motivated with continuous improvement focus

COMPETENCIES

Adhering to Delice principles and values
Building Bonds
Innovative Excellence
Diligent with policies and processes
Entrepreneurial spirit
Commit to Action and Ownership
Strong planning and organising
Aim High
Beam With Pride & Love What You Do
Relating and networking
Presenting and communicating information
Deciding and initiating action

DELICE DE FRANCE LIMITED

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Data Coordinator